Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Effective date: September 20, 2026

PREPAID, FIXED-TERM PURCHASES

The Us, Actually three- and six-month letter options are prepaid, fixed-term purchases.

For these purchases:

• The full purchase price is charged once at checkout.
• One envelope is mailed each month for the number of months purchased.
• The purchase does not renew automatically.
• No additional monthly payments are collected.
• The purchase ends automatically after the final scheduled mailing.

Because these options do not automatically renew, customers do not need to cancel them to prevent future charges.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at hello@usactually.com.

If fulfillment has not begun, we may be able to accommodate the request. Changes and cancellations are not guaranteed once an order or scheduled monthly mailing has entered processing or has been mailed.

Because our letters and accompanying pieces are prepared in advance for scheduled monthly mailings, purchases are otherwise final and are not eligible for cancellation or refund due to a change of mind.

SKIPPING OR RESCHEDULING DELIVERIES

Prepaid orders do not include an automatic right to skip, pause, reschedule, or cancel individual deliveries. If special circumstances arise, contact us and we will determine whether a requested change can reasonably be accommodated before the affected mailing enters processing.

MAILING-ADDRESS CHANGES

To request a mailing-address change for an upcoming delivery, contact hello@usactually.com as soon as possible with the order number, recipient’s name, current mailing address, and corrected mailing address.

We cannot guarantee address changes after a scheduled mailing has entered processing. Customers are responsible for providing a complete and accurate mailing address.

DAMAGED OR MISSING MAILINGS

A damaged, incorrect, or missing mailing does not automatically cancel or refund the remaining portion of a prepaid order.

Contact us within 14 days if a mailing arrives damaged or incorrect. If a mailing has not arrived within 21 days of its scheduled mailing date, contact us with the order number, recipient’s name, and complete mailing address.

We will address the affected mailing individually through a replacement or another appropriate resolution in accordance with our Refund and Replacement Policy.

CANCELLATION BY US, ACTUALLY

If we are unable to complete the remaining mailings in a prepaid order, we will notify the purchaser and provide the option to accept a revised mailing schedule or receive a refund for the affected, unshipped portion of the order.

Nothing in this policy limits any rights or remedies available under applicable law.

CONTACT US

For questions, order changes, or cancellation requests, contact:

Us, Actually.
hello@usactually.com