Shipping policy

SHIPPING POLICY

Effective date: September 16, 2026

WHERE WE SHIP

Us, Actually currently ships within the United States only.

SHIPPING COST

Standard shipping is included in the listed price of each Us, Actually letter option. Applicable taxes, if any, are calculated at checkout.

MONTHLY MAILING SCHEDULE

Orders placed by the 20th of the month are scheduled to begin mailing during the first week of the following month.

Orders placed after the 20th will generally begin with the next available monthly mailing. Any estimated mailing date displayed on the product page, at checkout, or in an order confirmation is based on our current fulfillment schedule.

PREPAID MULTI-MONTH ORDERS

Three- and six-month options are prepaid purchases:

  • The full purchase price is paid at checkout.
  • One envelope is mailed each month for the number of months purchased.
  • These purchases do not renew automatically.
  • No additional monthly payment is collected.

DELIVERY TIMES

Once mailed, delivery time depends on the postal carrier, destination, weather, holidays, and other circumstances outside our control. Mailing and delivery dates are estimates and are not guaranteed arrival dates.

Tracking may not be available for standard letter-mail shipments.

SHIPPING DELAYS

If we cannot mail an order within the timeframe promised at purchase, we will notify the purchaser and provide the option to accept a revised mailing date or cancel the affected, unshipped portion of the order for a refund.

MAILING ADDRESSES

Customers are responsible for providing a complete and accurate mailing address at checkout. This is especially important when sending an order as a gift.

To request an address correction or change, contact hello@usactually.com as soon as possible. We cannot guarantee changes after an order or monthly mailing has entered processing.

If mail is returned because the address supplied at checkout was incomplete or incorrect, additional postage may be required before it can be mailed again.

MISSING, DAMAGED, OR RETURNED MAIL

If a mailing arrives damaged or does not arrive within 21 days of its scheduled mailing date, contact us at hello@usactually.com with:

  • Your order number
  • The recipient’s name
  • The complete mailing address
  • A description or photograph of the issue, when applicable

We will review the circumstances and provide a replacement or another appropriate resolution in accordance with our Refund and Replacement Policy.

CONTACT US

For shipping questions, contact:

Us, Actually.
hello@usactually.com